Frequently Asked Questions
Where can I get information on the game and what actually is Sudoku?
Informations about the game can be found in the Application Help. Complete beginners may visit this site Game Rules. Those who already know the rules may appreciate this summary of basic Solving Techniques and more advanced solvers may be interested in the Tips and Tricks section. An answer to the question "What is Sudoku all about?" is available in the History section.
What advantages do I get with registration?
You can store your deciphered games and custom puzzles. Additionally you can place in the Hall of Fame, improve your times in personal scores, edit your profile and game settings, gain game points and try all the extended functionality of the program.
Registration is free and you can also complete it through your Facebook, Twitter or Google+ account.
What is the Save Game feature good for?
There is detailed info available - current grid state, comment and up to three best times for each puzzle. Therefore you can improve your achieved time and compete with others or come back after a while.
If you find an interesting puzzle elsewhere, you can keep it saved in the Custom puzzle library, with an ability to edit it and further improve your achieved time.
What facilitate the game "Get advice"?
The Small and Big pieces of advice (mostly used when the next useable cell is overlooked) inform you on your next steps. If you really have no clue, the Advise number feature will fill in the cell - of course, it will cost you a small time penalty and some points obtained for already solved Sudoku games.
If there are any wrong solving steps, all three pieces of advice are there to highlight the error or provide a correct value.
How does feature the "Try to guess" help?
This feature comes with no penalty. Tipping is a common solving technique for which the tipping sequences have been originally created. They may be used to solve even the toughest Sudoku puzzles in the world. If the next steps are not clear, it will separate values you are not sure about since you are just tipping,
including the first tips. More information is available in the Application Help - Section Try to guess.
What is the difference between „Current points account“ and „game points“?
Current points account (VIP points) = Total points for played games, registration, referrals and other bonuses. Their part can be used to extend the VIP membership for free. It is the reason, why is this amount variable.
Game points = The number of points per all games played. This number only increases and the players with the highest number of these points will be simultaneously displayed in the Hall of Fame.
What are the conditions for displaying the best time in the Hall of Fame?
In the Hall of Fame can be displayed time achieved only in newly loaded games simultaneously without interrupting her pause, saving, exhaustion points per game, and without using the functions: Restart or Resolve.
The best time can not be displayed when you are playing a saved game.
Can I extend my VIP membership for free?
Yes. You shall receive a specific amount of VIP points for every solved Sudoku. You can use those points to renew or extend your membership for free.
Have you forgotten your login password?
Should you forget your password, a new one shall be generated and e-mailed to you as well. The original password remains unchanged until you change it.
I am unable to log in with my Twitter account.
You can login with Twitter account only if you also registered with Twitter.
You can login with Facebook or Google+ account no matter what registration method you used.
Accepted Payment Cards
The GP webpay payment gate accepts the following cards for VIP membership payment: VISA, VISA Electron, MasterCard and Maestro..
The PayPal payment gate accepts cards: VISA, MasterCard, Discover and American Express.
Besides computers and tablets, for which the user interface has been optimized, you can also play on smartphones with greater resolution. The application is supported on computers with more recent browser versions (for example, Chrome, IE 10 and higher, Mozilla Firefox, Opera, Safari...).
Correct application function during registration and user login requires cookies allowed. The system only uses them for registered user identification within its internal database. The system keeps no data for any advertising or promotional purposes. By using the application, the user consents to the saving of cookies on his/her computer.
Personal Data Protection
The operator is a registered personal data administrator registered with the Office for Personal Data Protection. Personal data are only handled with the personal data subject's consent and exactly in line with the applicable legal regulations.
Did you not find an answer here or in Application Help to your question? Contact Us!
If you do not find answers to your questions in the Frequently Asked Questions section or Application Help, do not hesitate to contact us through the contact form available in the Contacts section.