Frequently Asked Questions
Where can I get information on the game and what actually is Sudoku?
Complete beginners may visit this site Game Rules. Those who already know the rules may appreciate this summary of basic Solving Techniques and more advanced solvers may be interested in the Tips and Tricks section. An answer to the question "What is Sudoku all about?" is available in the History section.
Upon registration, you can save your settings, solved games, and custom puzzles, rank among the best players, and you will also be able to try out the program's extended features. Registration is free and you can also complete it through your Facebook, Twitter or Google+ account.
Have you forgotten your login password?
Your password has been automatically e-mailed to you. We recommend changing it. Should you forget your password, a new one shall be generated and e-mailed to you as well.
I am unable to log in with my Twitter account.
You can login with Twitter account only if you also registered with Twitter.
You can login with Facebook or Google+ account no matter what registration method you used.
Do I have to pay for this game?
The game itself is free, but you have to pay for its extended program features (see VIP Benefits). They become available to you during a 10-day free trial period upon your first registration.
Can I purchase the VIP features in some other way as well?
You can't, due to the set micro-payment features. Only the pre-set payment method may be used.
Accepted Payment Cards
The GP webpay payment gate accepts the following cards for VIP membership payment: VISA, VISA Electron, MasterCard and Maestro..
The PayPal payment gate accepts cards: VISA, MasterCard, Discover and American Express.
May I extend my VIP membership for free?
Yes, you can. You shall receive a specific amount of VIP points for every solved Sudoku. Once you reach a specific total amount of points, you may renew or extend your VIP membership for free. You may also receive points and extend your membership by informing your friends about this application. More information in the VIP Points section.
Why do I have to pay for VIP membership?
Every sent amount is welcome. Besides covering the program's development costs, it will also contribute to future development of the application.
What is assistance good for?
The Small and Big pieces of advice (mostly used when the next useable cell is overlooked) inform you on your next steps. If you really have no clue, the Cheat feature will fill in the cell - of course, it will cost you a small time penalty and some points obtained for already solved Sudoku games.
If there are any wrong solving steps, all three pieces of advice are there to highlight the error or provide a correct value.
What does the Tipping sequence do?
This feature comes with no penalty. Tipping is a common solving technique for which the tipping sequences have been originally created. They may be used to solve even the toughest Sudoku puzzles in the world. If the next steps are not clear, it will separate values you are not sure about since you are just tipping,
including the first tips. More information is available in the program Help - Section Tipping Sequence.
Besides computers and tablets, for which the user interface has been optimized, you can also play on smartphones with greater resolution. The application is supported on computers with more recent browser versions (for example, Chrome, IE 10 and higher, Mozilla Firefox, Opera, Safari...).
Correct application function during registration and user login requires cookies allowed. The system only uses them for registered user identification within its internal database. The system keeps no data for any advertising or promotional purposes. By using the application, the user consents to the saving of cookies on his/her computer.
Personal Data Protection
The operator is a registered personal data administrator registered with the Office for Personal Data Protection. Personal data are only handled with the personal data subject's consent and exactly in line with the applicable legal regulations.
Did you not find an answer to your question? Contact Us!
If you do not find answers to your questions in the Frequently Asked Questions section, do not hesitate to contact us through the contact form available in the Contacts section.